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OTOMOTO - Privacy Statement

Last updated on 25th May 2018. Please find the previous version of your Privacy Policy here.

We care about your privacy and are committed to protecting your personal data. This privacy statement will inform you how we handle your personal data, your privacy rights and how the law protects you and your personal data. Please read this privacy statement carefully before using our Services.


In this privacy statement:

Services means any products, services, content, features, technologies, or functions, and all related websites, applications and services offered to you by us.

Platform means the websites, mobile apps, mobile sites or other online properties through which we offer our Services.

1.   Who are we?

The principal controller of your data for purposes of our international services is OLX Global B.V., a limited liability company with its office at 105 Taurusavenue, 2132 LS Hoofddorp, the Netherlands. OLX Global B.V is the parent company of the OLX group entities that are providing the services to you according to our Terms of Use,  (hereinafter collectively referred to as “OLX”, “we”, “us” or “our” in this privacy statement). These OLX group entities are also considered data controllers for the local services they offer.

The controller of your personal data processed in connection with services provided through the Polish Platform is:

Grupa OLX Sp. z o.o. with its registered seat in Poznan, Poland (61-872 Poznań, ul. Królowej Jadwigi 43), entered in the National Court Register kept by the District Court in Poznan under KRS number: 0000568963, NIP: 7792433421, REGON: 362117960.

Relevant contact details are set out in section 13.


1.   What data do we collect about you?

  • Data provided through direct interactions


Registration and other account information


When you register for the purpose of using provided by us Services we may collect the following information about you:

  • if you register using your Facebook account: we collect first name and last name as appeared on your Facebook account and Facebook IDs. In the event you have provided permission to Facebook through their in-app privacy option (which appears just before you register on our Platform), we may collect your gender, age or email id depending on the permissions granted by you;
  • if you register using your Google account: first name, last name and email address;
  • if you register using your Allegro account: email address associated with your Allegro account;
  • if you register using your email address: email address.

Providing the above data is necessary to use the services offered within the OtoMoto account.

When using our Services you may voluntarily provide us with the following additional 

personal data:

  • your name;
  • e-mail address;
  • mobile number.

Communication through the chat feature on our Platform

When you use our chat feature to communicate with other users, we collect content of the messages and information that you choose to provide to other users through this feature.

Telephone communication and correspondence

In case of a telephone or email contact we collect all information you decide to share with us during the conversation or in the correspondence with our employees or representatives. We inform you that when it comes to the telephone contact, all conversations are recorded. If you object to recording the telephone conversations, the conversation will not be continued and you can use other available forms of communication.


  • Data we collect automatically when you use of our Services

When you interact with our Platform, we automatically collect the following information about you:

Device Information

We collect device-specific information such as operating system version, unique identifiers. For example, the name of the mobile network that you are using. We associate the device identifiers with your OtoMoto account.



Location information

  • Depending on your device permissions, if you post an item on our Platform, we automatically collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, Wi-Fi access points and mobile towers. Your location data allows you to see user items near you and helps you in posting items within your location.

Client and Log data

  • We collect technical details, including the Internet Protocol (IP) address of your device, time zone and operating system. We will also store your login information (registration date, date of last password change, date of last successful login), type and version of your browser.

Data about activity on Platform

  • We collect information about your activity on our Platform which includes the sites from which you accessed our Platform, date and time stamp of each visit, searches you have performed, listings or advertisement banners you clicked, your interaction with such advertisements or listings, duration of your visit and the order in which you visit the content on our Platform.


We use cookies to manage our users’ sessions, to store your preferences language selection and deliver you relevant advertisements. "Cookies" are small text files transferred by a web server to the hard drive of your device. Cookies may be used to collect the date and time of your visit, your browsing history, your preferences, and your username. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services/Platform may become inaccessible or not function properly. For 

  • more information on the cookies we use, please see our Policy on Cookies and Similar Technologies.
    • Data from third parties or publicly available sources


We receive your personal data from various third parties [and public sources] as set out below:

  1. Certain technical and usage information from analytics providers such as Google.
  2. Address and contact data underlying operated business activity gathered from information providers such as business intelligence companies and entities building databases of potential clients and publicly available registries (e.g. Central Registry and Information about Business Activity).
  3. Data gathered from other users of the Platform concerning their correspondence with us on our Services or transactions that you have conducted with them (e.g. data on shipping confirmation, information about discrepancy between the product and the ad, information concerning potential frauds).

2.     Do we collect data from children?


Our Services are not intended for children under 16 and we do not knowingly collect data from anyone under 16. If we become aware that a person under 16 has provided us with personal data, we will delete it immediately.

3.     Why do we process your personal information?


We will only use your personal data when the law allows us to. Most commonly, we 

will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (remember that while using our Services you enter into an agreement on providing services by electronic means).
  • Where it is necessary for our legitimate interests to improve our Services and to provide you a safe and secure Platform.
  • Where we need to comply with a legal or regulatory obligation.


In certain circumstances, we may also process your personal data based on your consent. If we do this, we will let you know the purpose and the category of personal data to be processed at the time we seek your consent.

We have set out below a description of the ways we process your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

  • Processing for providing access and delivering Services through our Platform


If you log in using your mobile number or email id, we use your first name and last name, mobile number and/or e-mail address to identify you as a user and provide access to our Platform.


If you log in using your Facebook account, we use your first name and last name from your Facebook profile and the Facebook e-mail address to identify you as a user on our Platform and to provide you access to our Platform.


The above log-information data is also used by us to deliver our Services to you in accordance with our Terms of Use.


We use your e-mail address and mobile number (by SMS) to make suggestions and 

recommendations to you about our Services that may be of interest to you.


We process the above information for adequate performance of our contract with you and on the basis of our legitimate interest in undertaking marketing activities to offer you Services.


  • Processing for improving your experience on the Platform


We use data about activity on Platform (e.g. clickstream data on the Platform) to:

  • offer you tailored content, such as giving you more relevant search results when using our Services;
  • to determine how much time you spend on our Platform and in what manner you navigate through our Platform in order to understand your interests and to improve our Services based on this data. For example, we may provide you with suggestions on content that you can visit based on the contents you have clicked;
  • to monitor and report the effectiveness of the campaign delivery to our business partners and for internal business analysis.


We use your location data for following purposes:

  • to compile anonymous and aggregated information about the characteristics and behaviour of OtoMoto users, including for the purposes of business analysis, segmentation and development of anonymous profiles;
  • to enhance the performance of our Services and to personalise the content we direct towards you. For example - with the help of location data we display ad listings which are in your vicinity to improve your buying experience;
  • to measure and monitor your interaction with the third-party advertisements banners we place on our Platform.


With the help of your log-in information which includes your email id and phone number, we map the different devices (such as desktop, mobile, tablets) used by you 

to access our Platform. This allows us to associate your activity on our Platform across devices and helps us in providing you a seamless experience no matter which device you use.


We process the above information on the basis of our legitimate interest to improve your experience on our Platform and for adequate performance of our contract with you.

  • Processing to provide you a safe and secure Platform


  1. We use your mobile number, log data and unique device identifiers to administer and protect our Platform (including troubleshooting, data analysis, testing, fraud prevention, system maintenance, support, reporting and hosting of data).
  2. We analyse your communications done through our chat feature for fraud prevention and to promote safety by blocking spam or abusive messages that may have been sent to you by any other user.

We process the above information for adequate performance of our contract with you, to improve our Services and on the basis of our legitimate interest to prevent fraud.

1.     How will we inform you about changes in our Privacy Statement?


We may amend this Privacy Statement from time to time. We will post changes on this page and will let you know by e-mail or through our Platform. If you do not agree with the changes, you may close your account by going to account setting and select delete account.

2.     Your rights


You have rights under data protection laws in relation to your personal data that are 

processed. Scope of your rights depends on the nature of actions we undertake.

If you wish to exercise any of the rights set out below, please go to your account/privacy settings or contact us using the Contact Form.

Right to request access to your personal data. This enables you to receive information if we process your personal data, and if we do so, receiving a copy of the personal data we hold about you and to check that we are lawfully processing it.

Right to request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful; (c) where you need us to hold the data even if we no longer required it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to continue processing your personal data.

Right to request erasure of your personal data. This enables you to ask us to delete personal data where they are no longer necessary for purposes for which they were collected. You also have the right to ask us to delete your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your data unlawfully or where we are required to erase your personal data to comply with local law. Please note that for certain purposes we may be legally obligated to process your data and we cannot fulfil your request. Please see section 10 for more information.

Right to object to the processing of your personal data where we are relying on a legitimate interest (our or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes 

In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms (e.g. ensuring security of the Platform and fraud prevention). In such circumstances the right to object will not result in deletion of your personal data.

Right to request for the transfer of your personal data. We will provide to you, or a third party you have chosen, with your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated processing (in IT systems) which you initially provided consent for us to process or where we used the information to perform a contract with you.

If you granted consent for processing of your personal data, you have a right to withdraw your consent at any time. This does not affect the legality of any processing we have already carried out based on the consent given previously.

No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

In addition, you have the right to make a complaint at any time to the data protection authority responsible for you as outlined in section 13.

However, before you make a complaint to the data protection authority, we would appreciate the chance to deal with your concerns in the first instance. Please reach out to our Privacy Office using the Contact Form.

Communication and marketing

We will communicate with you by email, SMS or in app notification in connection with our Services/Platform to confirm your registration, to inform you in case your ad listing has become live/expired and for other transactional messages in relation to our Services. As it is imperative for us to provide you such transactional messages you may not be able to opt-out of such messages.

However, you can ask us to stop sending you marketing communication at any time by clicking on the opt-out link in the email or SMS, by changing your notification settings in your OtoMoto account. In the event of difficulties or problems contact us using the Contact Form.

You may receive marketing communications from us if you:

  • have requested receiving such information from us by granting consent for marketing communication;
  • provided us with your details when you entered a competition; or
  • registered for a promotion.


1.     Who do we share your data with?


We may have to share your personal data with the parties set out below for the purposes set out in section 4 above.

Corporate affiliates – we may share your data with other OLX group companies which are located within as well as outside EEA and help us in providing business operation services, such as product enhancements, customer support and fraud detection mechanism. Any sharing of personal data within the OLX group of companies situated outside European Economic Area (“EEA”) will always be subject safeguards as described in section 9 or to a data transfer agreement which clearly defines the obligations of the parties and ensures appropriate technical and organisational measures to protect your data.

Third Party Service Providers: We use third party service providers to help us deliver certain aspect of our Services, for example cloud storage facilities such as Amazon Web Services and Microsoft Azure. Service providers may be located inside or outside of the “EEA”.

We conduct checks on our third-party service providers and require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Advertising and analytics providers: In order to improve our Services, we will sometimes share your non-identifiable information with analytics providers that help us analyse how people are using our Platform/Service. We share your information with them in non-identifiable form for monitoring and reporting the effectiveness of the campaign delivery to our business partners and for internal business analysis. For further details about our advertisers and analytics provider please refer to our Policy for Cookies and similar Technologies.

Law enforcement authorities, regulators and others: We may disclose your personal data to law enforcement authorities, regulators, governmental or public bodies and other relevant third parties to comply with any legal or regulatory requirements.

We may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Statement.

Publicly available information: When you post an item for sale using our Services, you may choose to make certain personal datas visible to other OtoMoto users. This may include your first name, last name, your email address, your location and your contact number. Please note, any information you provide to other users can always be shared by them with others so please exercise discretion in this respect.

1.     International transfers


Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

You can receive the copy of relevant and implemented safeguards by contacting us  using the Contact Form.



2.     Where do we store your data and for how long?


The data we collect about you will be stored and processed inside, as well as outside the EEA in secure servers, in order to provide the best possible user experience. For example – for fast website or mobile application build up.

We will only retain your personal data for as long as necessary to fulfil the purposes 

we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements concerning processing of personal data.

Your personal data related to the OtoMoto account are stored for the time you possess the account on the Platform for the purpose of rendering services in accordance with the Terms of Use, as well as for the marketing purposes.

When you close your account we may store your personal data in the scope and for the period that is necessary to fulfil legal obligations or necessary for our legitimate interests (e.g. for the purpose of fraud prevention).

Personal data processed in connection with ads are stored within 6 months after the expiration of the ad.

The messages sent within the Platform are stored for 120 days.

Personal data related to cookie technology are stored for time corresponding with life-cycle of the cookie or until they are deleted by the user.

In case you have any queries in relation to retention period of your data please contact us at using the Contact Form.

1.     Technical and organisational measures and processing security


All the information we receive about you are stored on secure servers. We have implemented technical and organisational measures that are suitable and necessary to protect your personal data. OLX continually evaluates the security of its network and adequacy of its internal information security program which is designed to (a) help 

secure your data against accidental or unlawful loss, access or disclosure, (b) identify reasonably foreseeable risks to the security of the OLX network, and (c) minimize security risks, including through risk assessment and regular testing. In addition, we ensure that all payment data are encrypted using SSL technology.

Please note, despite the measures we have implemented to protect your data, the transfer of data through the Internet or other open networks is never completely secure and there is a risk that your personal data may be accessed by unauthorised third parties.

1.     Links to third-party websites


Our Platform may contain links to third party websites or apps. If you click on one of these links, please note that each one will have its own privacy policy. We do not control these websites/apps and are not responsible for those policies. When you leave our Platform, we encourage you to read the privacy notice of every website you visit.

2.     Contact


For any additional information or to exercise your rights, check your account settings in section “My OTOMOTO or contact our Privacy Office using the Contact Form, or through the Help Section in our Platform. If you want to contact us for information concerning processing of your personal data you can:

  • send a letter to our address:

Grupa OLX Sp. z o.o., ul. Królowej Jadwigi 43, 61-872 Poznań, Poland.

Our Lead Supervisory Authority is:

“Berliner Beauftragte für Datenschutz und Informationsfreiheit”

Friedrichstr. 219, Besuchereingang: Puttkamerstr. 16 – 18 (5. Etage), 10969 Berlin, 


Telefon: 030 13889-0, Telefax: 030 2155050

E-Mail: mailbox@datenschutz-berlin.de

For local matters in relation to personal data protection your local authority can also be contacted with President of Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych)

Urząd Ochrony Danych Osobowych

  1. Stawki 2, 00-193 Warszawa, Poland

Telefon: +48 22 531 03 00; Telefax: +48 22 531 03 01